Can't create a new Confluence site

[Louise Tung]

While creating a new Confluence site using the Free Cloud version, the following error message appeared. It also seems that Atlassian no longer provides technical support for users of the Free Cloud version.

[Tansu Akdeniz]

Hi @Louise Tung 

• Please try in different browser and incognito mode.
• Disable browser extensions.
• Change the network, try vpn connection temporarily.

If problem persists, please contact Atlassian support team with Trace ID via https://support.atlassian.com/contact/#/  If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

[Louise Tung]

Thank you for your prompt reply. Unfortunately, after trying your suggested troubleshooting steps, including using different browsers, Incognito mode, and VPN, the issue still persists.

In addition, based on what I can see in the support portal, Atlassian now appears to provide only self-service resources for Free plans, including Community Support, AI Chat, and Knowledge Base documentation.

[Louise Tung]

Update -

I was able to solve this problem by using a different email account. It's not an ideal solution, but it works. Thanks anyway.