Can't access support, because it can't find my cloud URL

[LS]

Dear community,

I've been going in circles trying to reach support. When I try issueing a ticket, I have to paste my cloud URL, which you can see in the image below:

But when I paste it into the support form, I get the following error:

Any help would be highly appreciated.

Best,

LS

[Arkadiusz Wroblewski · Accepted solution]

Hello and welcome to Atlassian Community @LS 

Try this form https://www.atlassian.com/company/contact/purchasing-licensing#/ 

Best,

Arkadiusz 🤠 ☀️ 

[LS]

Hey @Arkadiusz Wroblewski

I've tried filling out the form, but it still requires me to add my cloud URL, which it can't seem to find. And when I try posting my ticket there is no "send" button or anything of the likes... This is really frustrating...

Thank you anyhow for trying to help me. :)

Best, LS

[Arkadiusz Wroblewski]

@LS 

Just pick option "Continue without logging in". And you will be able to bypass need for Site.

Best,

Arkadiusz 🤠 

[LS]

It worked. I used an incognito window and didn't log in.

Thank you so much!

Best, LS

[Arkadiusz Wroblewski]

Super @LS 

Nothing to thanks🤠👍