Can't access my Confluence Cloud site

[Martina Krejčí]

Hello,

my email was temporarily not working. Due to this issue, I missed the deadline to access or reactivate my site. Is there any chance to recover my data please?

I would really appreciate your help with this issue.

Thank you in advance,
Martina

[Nikola Perisic · Accepted solution]

Welcome @Martina Krejčí 

To reactive your Confluence, follow these steps:

You need to be an organization admin as a prerequisite.

1. Go to admin.atlassian.com/billing. Select your billing account if you have more than one.

2. On the Subscriptions page, select the Inactive tab.

3. Find the subscription you’re looking for and select Reactivate.

4. Review your subscription details and select Continue.

5. Review your billing details. If they weren’t added before, you can add them now. If you select or add a new payment method, all subscriptions billed together in the same billing profile will be moved over to the new payment method.

6. Select Confirm.

[Martina Krejčí]

Hi @Nikola Perisic 
it's working now! 🙌 I'm so happy it got resolved and I have my data back. I'm really, really grateful for your help – thank you so much!

[Nikola Perisic]

Glad it worked @Martina Krejčí !