Can not receive Confluence Server IOS notifications ?

[wenchao]

I have opened the notifications options with all activities in apps and system settings

no restrict in admin panel, but still no any notifications even I @ myself 

Here i am in China, iphone X 

[Shannon S]

Hi there,

The Confluence mobile app has both push notifications and an in-app notification box.

You should not receive notifications where you mention yourself.

I would recommend that you check all requirements for push notifications from this page:

• Confluence Mobile

Quoted below:

Cloud services

In order to provide push notifications to users' devices, we have developed a cloud-based notification service. This service is developed and maintained by Atlassian, and is hosted on our AWS infrastructure (AWS SNS). See Push notifications service below for more information. 

This is the only cloud-based service used by the app.

Push notifications service

The Confluence Server mobile app can push notifications directly to users' devices. Users choose whether they'd like to receive push notifications from the app, and can opt out at any time. This feature uses a cloud-based notifications service developed and maintained by Atlassian and hosted on our AWS infrastructure. No user or message content is sent to the service, only notification IDs, and we don't store any data.

If you need to avoid using any cloud-based services you can choose to disable push notifications entirely. Head to  > General Configuration > Mobile apps.

If you're using restrictive firewall or proxy server settings, you'll need to allow (whitelist)  https://mobile-server-push-notification.atlassian.com  to ensure push notifications work as expected.

For sites that are not accessible on the public internet (for example users need to be connected via VPN to use the app) we adapt the push notification message as follows:

• If the user is connected to your network or VPN, we'll show the full notification, for example "Sara Leung shared 'End of year party' with you"

• If the user is not currently connected to your network or VPN, we'll show a shorter notification, for example "1 new notification".

Let me know if you have any questions.

Regards,

Shannon