Can Rovo also be used for unauthenticated users?

[Yaisa Rappé]

We're looking into using Rovo as a chatbot for our users, but a lot off our repetitive questions come from unauthenticated users. Is it possible to use Rovo to answer questions from users that are not logged in and thus unauthenticated?

We even have applications with a lot off one time users so they probably will never log into Jira to verify their tickets. They'll just follow up via mail of phone. If I can't redirect those users to a chatbot, Rovo will not relieve my agents from the first line enough I'm afraid.

I also have a lot off users that would most likely log in to our portal, but not Jira. As I understand it, it should be possible to handle those users as authenticated users as long as the SSO is registered as a SAML application with the same identity provider. This is also something I need to verify with my IT department.

[Viswanathan Ramachandran]

No, Atlassian Rovo cannot be used by unauthenticated or anonymous users even if you’re on the Premium plan.

Alternative, try Jira Service Management (JSM) with JSM Virtual Agent. 

As long as IT routes portal users through your Identity Provider, they count as authenticated Customers. They won't need full Jira licenses, but they will be able to access JSM's authenticated portal features and self-service tools.