Avatars are missing after upgrading confluence

I am performing an Confluence upgrade on Test instance.

Upgrading from version 4.3.2 to version 5.5.7, After upgrade avatars(Profile pics) are missing.

Please help me to resolve this.

Thanks in Advance.

2 answers

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1 vote

Answer accepted

I did some digging and found out that attachments folder is not updated properly during upgrade process.

So i replaced the attachments folder in Confluence home directory with attachments from backup.

After re-indexing Broken Avatar/Profile Picture issue is resolved.

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0 votes

Hi Pavan, this sounds like a question for the Support team, so I recommend submitting a ticket here if you haven't already.

Cheers,

Brian

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