Automation - Create Issue not working - how do I find out why?

[Carol Lutz]

I have a Jira Service Management project: TGBA Support Level 1 and a Jira Software Project: TGBA Support Level 2. 

I set up a multiple project automation to create a new ticket in TGBA Support Level 2 when the original support ticket is escalated to engineering team. 

This was working a few weeks ago when I was testing, but stopped working last week when I was about to launch it to my customers. 

The error I see in the Audit log is not very helpful, as all it tells me is "Error creating Issue" 

How do I find out what is preventing the issue being created?

[GNarsimhagowda - Empyra · Accepted solution]

Hi @Carol Lutz ,

Check if you have made some fields as mandatory when creating that issue type.

Thanks.

[Carol Lutz]

Thank you so much @GNarsimhagowda - Empyra - there was a mandatory field that was in the Support project that I didn't have in my service project.