Atlassian Homeログイン後Confluenceへのログイン不可

[megumi_matsuo]

Atlassian HomeおよびAdmin画面にはアクセス可能です。Confluenceアプリは作成済みでユーザー数1、アクセス権も付与されています。しかし https://***-west.atlassian.net/wiki にアクセスすると「認証情報の確認中に問題が発生しました」と表示され、Atlassian Homeへリダイレクトされてしまいます。

おそらく、AtlassianとConfluenceのデータが不整合を起こしていると思いますが、解決方法はありますか？

また、いったん、Confluenceを削除しようとしましたが、削除のメニュが見当たらず、困っています…

[Tomislav Tobijas · Accepted solution]

Hi @megumi_matsuo ,

As you said, it could just be a redirection issue, or something may have gotten 'stuck' in your browser cache.

Have you tried using an incognito window/mode or a different browser? Via those, I'd advise trying to access Confluence first - so, first try to access https://***-west.atlassian.net/wiki and see if you can successfully log in. If yes, then try (in the same browser) to switch to Atlassian Home and see if that will work. 👀

I'm also guessing everything looks good when it comes to admin.atlassian.com? Meaning your Confluence subscription is active and not suspended or deactivated?

If you suspect it might be an issue with the app/subscription itself, you can reach out to the official team here: Atlassian Support: Pricing, Billing & Licensing 🎟️

Cheers,
Tobi

[megumi_matsuo]

Hello!　@Tomislav Tobijas 

I tried the steps you told me, but it didn't improve anything...I just contacted support to have them look into it!Thanks for being so kind!