Anyone facing issue with loading of gliffy diagrams on Confluence

[Smriti Tiwari]

For past few weeks I am getting error of session expired or page not loaded properly in Confluence. In this case the gliffy diagrams do not load properly and colors are also distorted with ? being displayed. I am unable to even create gliffy diagrams properly. Can anyone help please?

[Samie Delebo - Your Gal at Gliffy]

Hi Smriti!

I haven't seen anyone report a similar issue yet, so I don't have a quick troubleshooting list for you. Do you mind reaching out to our support folks at support@gliffy.com?

If you can provide them with any screenshots of the color distortion, that would be really helpful! Providing details on your environment (looks like Confluence Cloud based on the tags here!) and browser up front helps them assign everything more quickly.

Thanks for your help — we'll get this solved for you!
Samie

[Smriti Tiwari]

Thanks Samie. I will reach out to the support team with the required details. 

Regards,

Smriti