Always see "No matching user or email found" when Sharing page

Why do I always see "No matching user or email found" when typing portions of e-mails or usernames when clicking the Share page button?

This feature stopped working after recently upgrading my license and adding new users.

This issue affects all users.

1 answer

1 vote

Hi Joe,

This is a known problem that you can see here, which has started after the last maintenance.

The People directory cache was not properly generated.

Please go to <yourdomainhere>.atlassian.net/wiki/admin/search-indexes.action and click on rebuild index.

This will take a few minutes, after which the People directory will be correctly populated.

Cheers,

Miranda

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.