After upgrade I cannot access the administration zone

[Shady Ghanem]

Hi,

After upgrading from version 5.9.7 to 6.7.2 I cannot access the administration Zone ( General Configuration, User Management, Add-ons ).

I'm getting the following error:

This site can’t be reached

The webpage at http://localhost/admin/editgeneralconfig.action might be temporarily down or it may have moved permanently to a new web address.

ERR_CONTENT_DECODING_FAILED

Note: I tried this with localhost and also with the DNS record.

Thanks,

Shady Ghanem

[Shannon S]

Hi Shady,

Could you check if there are any errors in <conf-home>/logs/atlassian-confluence.log as well? 

Thank you

Regards,

Shannon

[Shady Ghanem]

Hi Shannon,

Thanks for the quick reply.

I couldn't find any error in the logs.

Best regards,

Shady

[Shannon S]

Thank you, Shady.

Could you tell me if you have a proxy on your installation and if so, do you have compression on the proxy?

Regards,

Shannon

[Shady Ghanem]

Hi Shannon,

Confluence runs behind netscaler but it's uncompressed.

Cheers,

Shady

[Shannon S]

Shady,

Thank you for that information.

We really need to take a deeper look at your issue via a support ticket.

I have just created one for you now, so you should get an email about it.

It will help if you can upload your support logs to the case. You can do so directly via our support site or by going to transfer.atlassian.io.

Regards,
Shannon

[Shady Ghanem]

Thanks a lot for your help

[Shannon S]

You're welcome, Shady! Just keep us updated on the resolution here, as it will help other users if they have the same problem.

Shannon