After upgrade 7.4.5 to 7.4.11 Cannot login to Confuence

[Colin Bakker]

Here's the log

http-nio-80-exec-9] [atlassian.confluence.user.ConfluenceAuthenticator] authenticate OperationFailedException caught while authenticating user <???????>.
-- referer: http://localhost/login.action?os_destination=%2Fdisplay%2FAlfred%2FTroubleshooting%2Barticles%3Fsrc%3Dspaceshortcut | url: /dologin.action | traceId: d805070043202a26
com.atlassian.crowd.exception.runtime.OperationFailedException

[Alexis Robert]

Hi @Colin Bakker , 

there might be a few reasons why you're getting this error. I don't know exactly how you've setup authentication, but if you've linked Confluence to the Jira Directory then it might be an issue with this.

This KB can help in this case : https://confluence.atlassian.com/confkb/unable-to-create-jira-user-directory-in-confluence-due-to-applicationpermissionexception-forbidden-403-320602732.html

It might also be because a setting has changed on Confluence since you've upgraded, if the IP has changed for example you'll need to update it in the whilelist in Jira : 

• Connecting Confluence to Jira applications for User Management

Let me know if this helps, 

--Alexis

[Colin Bakker]

Hi Alexis, this has been resolved, i had to add a host file record for our Global Catalog/AD gc.*.*.*