A member of our CS team has lost access to Confluence and keeps getting the below verification reque

[Thomas Dawson]

Hi all,

A member of our CS team has lost access to Confluence and keeps getting the below verification request. 

Happy to provide any further information on request

Cheers,
Tom

[Andy Gladstone · Accepted solution]

@Thomas Dawson are they receiving the link to that email address? If so, what is happening when they click on it? 

They should make sure they are signed out of any other Confluence Sites they may be signed in to so it does not default them to a different site when clicking the link.

[Thomas Dawson]

Thanks very much Andy.

[Andy Gladstone]

@Thomas Dawson did my answer help you? If so, please mark it as accepted so that others with similar issues will more easily find it.