6 times administration user

[Lars]

Hello,

i recently checked the users on my confluence and was wondering:

ive got 6 user profils as administrator in the are users. The normal members are ok, just 1 account per user. But me as admin, having 6 user accounts in this user area, this is strange...

Greetings

[Dave]

It's related to https://jira.atlassian.com/browse/CONF-29072 which is marked as fixed, but not yet deployed. If you open up a support request at https://support.atlassian.com an engineer can go ahead and remove those duplicates from the database.

[Lars]

Account IDs: Heres the difference, there is only one of my accounts. Under the point "persons" right in confluence there are appearing 6 users, in the user administration only 1. So it cant be different IDs or directory. Groups are showing only one account aswell.

[Nic Brough -Adaptavist-]

But are all six showing with identical logins? What directories are they coming from?

[Lars]

Every ID is identical.

Heres a picture from the User Administration. Like you can see, there arnt six users of mine, here is only (like it should be) one.

[Nic Brough -Adaptavist-]

So the problem is simply that the user directory is showing your account 6 times. Everything else is fine?

Very much sounds like a bug in the user directory display. I've not seen it before, except when duplicating accounts in Crowd by accident (although that was for everyone, not just admins)

I think I'd raise this with Atlassian support. It's definitely broken, but I can't see quite where.

[Lars]

Maybe this will make things more clearly...

[Nic Brough -Adaptavist-]

Ah, yes, that clears it up perfectly, thank you. There appears to be six identical accounts - same email, same avatar, same display name.

A few things I'd start looking at, mostly by descending into the actual accounts and checking all the details

Look at the account IDs - are they all the same as well? (For example, on one of my systems, I log in as "nic" or "nicb" - same email and display name, but different physical accounts)

If you can, look at where they are coming from - do the accounts all have the same "directory"? I ask because we sometimes see odd things happen when messing with test systems - a user with an internal account, an external crowd, an LDAP account, etc

Could you check the "groups" list? If you look just at "admins", does it show all 6 of you?

[Nic Brough -Adaptavist-]

I don't quite understand what you mean here? You have 6 users and you've made all of them administrators? Or you have 6 users and you did not want them in the admin group and you don't know how they got in there?