Earn our new “Set Knowledge Free” Community Kudos badge!

[Krista Williamson]

Meeting Notes is 100% my favorite template!

[Dan Breyen]

I am so glad to have a Knowledge Base for a place to store solutions to commonly asked questions.

As a JSM user, being able to attach a KB article when I'm replying to a Service Request is so much easier than having to remember the answer, then type up a reply again, and then forward that to a customer.  Also, I can search for keywords when I think I have an article and find relevant articles to send to customers.

As our customers are more comfortable with JSM, I will hope they start searching for articles themselves and be able to answer their own questions.

[Felipe Silva]

Super useful!

[Mario GELES]

As a jira admin and a co-manager of the IT departement I really like this collection : IT service management tempates

[Julia Watson-Clarke]

My favourite is Incident Postmortem (although we don't aim to make a habit of using these lol)

[Anurag Vipin Vaidya]

Great opportunity !