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đ Confluence Admin Survey Results
Helloooo!
Thanks to everyone who took the Confluence Admin Community Survey â your feedback is already shaping Confluence programming in community.
This article closes the loop by sharing what we heard, what weâre doing about it, and how you can stay involved đ
What we heard at a glance
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Finding info: Over half said itâs reasonably easy to find good answers in forums, but confidence drops when posts feel outdated or unclear for your environment (Cloud vs DC, plan tier).
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Content you want: Product updates and release notes topped the list, followed by real use cases and opportunities to give feedback.
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Recognition: It helps some folks, but not everyone. Free certifications are the standout motivator; swag and special events came next.
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Events: Youâll show up for relevant, applicable content with clear skill levels, virtual-friendly options, and easy access to recordings.
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Admin reality: Governance, permissions at scale, content sprawl, sudden UI changes, and unclear change comms are top pain points.
Deeper dive: themes and takeaways
1) Findability and freshness
You asked for clearer labeling of old content, environment-specific answers (Cloud vs DC, plan tiers), better search filters, and a simpler way to tell what still applies.
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Why it matters: When youâre troubleshooting, every minute spent second-guessing relevance is a minute lost.
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Our read: Confidence in accuracy is as important as the answer itself.
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What we can do:
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Atlassian Community Programs = "ACP" = me!
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work with internal teams to develop + communicate tag strategy
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intentional change management + education around âhow to communityâ
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Brainstorm + pilot clean-up projects with Community Management team.
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Community Members - flag posts to moderators if the content is outdated.
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2) Content priorities
Top asks were product updates and release notes, practical case studies, and chances to weigh in on whatâs coming. Short videos and playbooks also got love.
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Why it matters: You want timely context and real-world guidance, not just feature overviews.
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What we can do:
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ACP - Strategists (me again) work with internal teams and Champions to improve on and create new programs to address content needs.
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Community members - Keep asking, keep posting. We are listening
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3) Recognition and motivation
Recognition programs motivate some, but not all. Free certifications stood out by a mile; shoutouts and badges were less compelling for many.
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Why it matters: Recognition should be targeted, optional, and meaningfulâideally tied to career growth.
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What ACP can do: Give away more free certifications!! In fact, the first 6 people to comment on this article with âCert me!â will get a certification voucher for a cert of your choice đ
4) Events that work
You prefer events with clear topics and difficulty levels, virtual-friendly scheduling, and recordings. Hands-on demos, power-user topics, and automation guidance scored high.
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What we can do:
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ACP - Strategists đââď¸ work with internal teams to iterate on the types of events and content we curate for the community.
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Community Members - Give feedback in that post-event survey. Make your voice heard. We are listening there, too.
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5) Admin pain points
DISCLAIMER: For all of the below pain points, best I can do as a Community Strategist is work with internal teams and champions to develop programming (events or article series) to help bridge the gap. I cannot influence how the product works or what gets built.
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Governance at scale: content sprawl, ownership, and archiving
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Permissions and access controls: group/user complexity and license constraints.
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Change communication: sudden UI changes, unclear release notes, feature deprecations.
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Integrations and analytics: stronger Jira â Confluence workflows and better visibility into usage.
Bottom line: You value the community, but you need content thatâs current, clearly labeled, and grounded in real practiceâplus predictable, visible communication about changes.
What weâll pilot
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Recognition: Explore free certification vouchers and swag tied to meaningful participation (e.g., presenting a vetted use case or writing a high-quality guide).
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Feedback loop: Regular âYou said, we didâ posts so you can see how input turns into action.
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Engaging + tactical programming: Virtual events focused on âhow to do the thingâ, not âwhat the thing doesâ. Weâve got upcoming programming in January addressing confluence documentation excellence, join Atlassian Live for updates. Weâve got prompting workshops, we're running confluence premium week again, and more!
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Winter 2026: restructuring confluence groups (there are six of themâŚSIX!!), piloting a new community + EAP/feedback process, educating internal teams on âhow to communityâ.
TLDR, Iâll be a busy bee.
How you can stay involved
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For our champions, tell us which threads should be marked outdated! Report old content by using âreport to moderatorâ if you come across an outdated thread.
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Vote on upcoming topics when we ask! Weâll put out quick polls to prioritize use cases and demos.
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Share your playbooks. If youâve solved permissions at scale or cleaned up space sprawl, others want to learn from you.
Again, thanks for taking the survey! Closing the loop de loop one post at a time đ
- Caity
Strategist, Community Programs
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Caity Belta
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