How to Use Atlassian Compass to Map and Track Technical Services in a Non-Software Company?

[mubeen shahbaz]

Hi everyone,

I’m exploring Atlassian Compass for a non-software environment and would appreciate some guidance from people who’ve tried it outside traditional development teams.

We run an HVAC and fire-safety company in Pakistan, and even though we don’t build software, our work depends heavily on a set of technical “components” — things like different types of HVAC systems, fire-safety equipment, electrical panels, control units, and the documentation that goes with them.

I’m trying to figure out whether Compass can help us track all of this in a structured way. A few questions came up while testing it:
Visit at workmanservices

[Dave Mathijs]

Hi @mubeen shahbaz welcome to the Atlassian Community Forums!

Mapping your technical assets to the Compass "vocabulary" can be a challenge:

Components could be anything from specific HVAC models, over fire suppression systems to control unites or seven a service/capability.

Next step is to use the 'catalog' to assign owners (team?), documentation links and the built-in tier system to indicate the criticality.

The operational status could be achieved by custom scorecards

Finally, enhance integration with Jira Service Management for incident correlation, f.e. the failure of a fire alarm panel.

[Tomislav Tobijas]

Hi @mubeen shahbaz ,

Well, although Compass is designed to catalog "components," which are typically software artifacts, you could maybe use "Other" type for anything that doesn't fit the standard software categories.

I guess things like HVAC systems, fire-safety equipment, electrical panels, etc. could all be "components."
Similar to software components, you can then include ownership, documentation links, dependencies, and all other necessary entities.
Now, when I think of it, I might try to construct something for my personal/home project to see how it will go 😄 Maybe I could create a component for electrical assets and such 🤔

It would be cool to hear how others are using this 'feature' for their needs. 👀

Cheers,
Tobi