Weekly Wonder: Creating a Resource Library - Curating Valuable Content for Users

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Hi CUG Members, today we’ll talk about the best ways to build a resource library within your Company User Group (CUG).

A well-crafted resource library is more than just a collection of documents - it’s a living hub that empowers users to find, share, and build on valuable knowledge.

Whether you’re supporting a team, onboarding new hires, or scaling best practices across your organization, a thoughtfully curated library in Confluence can make all the difference.

Here are five essential tips to help you build a resource library that users will love:

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1. Define the Purpose and Scope

Start by clarifying what your resource library is meant to achieve. Is it for onboarding, ongoing training, product documentation, or something else? Define the audience and the types of resources you’ll include. This focus will guide your structure and content decisions, ensuring your library remains relevant and actionable.

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2. Structure for Discoverability

A resource library is only as useful as it is navigable. Use Confluence’s spaces, page trees, and clear naming conventions to create a logical hierarchy. Group related content under parent pages and use subpages for specific topics. Leverage templates to maintain consistency, and consider adding a landing page with quick links to the most popular or critical resources.

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3. Leverage Labels, Macros, and Search

Make it easy for users to find what they need by applying descriptive labels to pages and attachments. Use Confluence macros like Page Properties, Page Tree, and Livesearch to create dynamic lists and targeted search experiences. Labels and macros not only improve discoverability but also enable you to generate filtered views and dashboards for different user groups.

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4. Keep Content Fresh and Governed

A resource library should evolve with your organization. Assign ownership for spaces or key pages to ensure accountability. Schedule regular reviews to archive outdated content and update resources as processes or products change. Encourage feedback from users and use analytics to identify which resources are most accessed and which may need improvement.

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5. Engage and Promote

A resource library thrives when users know about it and feel empowered to contribute. Promote new or updated resources through internal newsletters, Slack, or team meetings. Offer training or quick guides on how to use and contribute to the library. Foster a culture where sharing knowledge is recognized and rewarded.

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Bonus: Make It Engaging

Don’t just rely on text - supplement your library with visuals, diagrams, videos, and even interactive elements. This not only makes content more engaging but also helps users understand complex topics more quickly.

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Best Practice Links for Confluence Users

Ready to dive deeper? Here are some excellent resources to help you build and maintain a world-class resource library in Confluence:

• 5 tips for building a powerful knowledge base with Confluence - Work Life by Atlassian

• Best practices for self-service knowledge bases | Atlassian | Atlassian

• Using Confluence and Jira Service Management Together | Atlassian

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By following these tips and leveraging the power of Confluence, you’ll create a resource library that not only stores information but actively drives collaboration, learning, and success across your team or organization.