Love the new JSM Playbooks! One creative way I’ve been implementing them is by creating an Automated Insight Gathering Playbook for Major Incidents.
Instead of just manual updates, the playbook triggers a workflow that automatically pulls relevant historical incident data and 'similar ticket' logs from the Data Warehouse into the ticket description. This helps the on-call engineer immediately see if this is a recurring pattern or a new anomaly. It bridges the gap between raw data and real-time response perfectly! #JSM Guru
