Search not working properly

[Moses Thomas]

Hello Monique,

It looks like the search to give kudos to colleagues and community leaders is not working properly  i cannot find some people  for example Andy Heinzer.

Is any one facing  the same issue? (I searched also by name and surname)

Kind regards,

Moses

[Laura Holton _ACE Rotterdam_]

Hi @Moses Thomas 👋

I have the same issue but I believe it's because not everyone is on the Community Kudos Beta Program. When this officially rolls out to the wider Community you'll be able to give Kudos to all colleagues but for now it's limited to who is in the program.

Hope this helps 😃

All the best,

Laura

[Moses Thomas]

@Laura Holton _ACE Rotterdam_  Thanks for the response, it does makes sense,  but i  also see some users that are new in the community/not leaders and they are visible in the  search box hmm

Kind regards,

Moses

[Laura Holton _ACE Rotterdam_]

With the Beta program they have a range of Community members involved for example I was selected for the Beta before I joyously achieved Community Leader. 

From what I understand the selection can be quite random so they can get perspectives from members who have just joined to long standing ones and of course members like us (Community Leaders) 😃

All the best,

Laura

[Moses Thomas]

@Laura Holton _ACE Rotterdam_  Ok  I see now, very well then :)

Kind regards,

Moses

[Jack Brickey]

The search function is indeed flawed in my experience. Results are hit and miss I haven’t found a solution to make it more reliable. @Monique vdB ?

[Monique vdB]

Ah, search. Normally I look for people using last name only - the kudos search does not recognize spaces or special characters, and first names tend to be too common. But indeed, if people are not enrolled in the kudos program, you will not be able to find them. The hovercard will show level and kudos points for those who are enrolled.

Good news on this though! In the not-too-distant future we will be adding a kudos tab to the profile. This means you can go straight to anyone's profile and if they are enrolled in the program, give them kudos directly there. Here is a sneak peek of what this looks like in our development environment:

[Moses Thomas]

@Monique vdB  Thank you for the  response really good improvement 

[Moses Thomas]

@Monique vdB  I have noticed another problem looks like the Kudos point is not updating any more regarding user activity. for example, i constantly return back to the community but i don't see my points updated, I was the first to answer question but it wasn't updated , i joined/post a new JSD group and i did not get the points promise

could you please investigate ?

Kind regards,

Moses

[Moses Thomas]

@Monique vdB  Any updates? it is  still not working as i have explained above and  more i  always get pop ups on linux and windows that i  won a lottery ? wierd behaviour.

KR//

Moses

[Monique vdB]

@Moses Thomas. it sounds like your cookies are being cleared or suppressed somehow - you're only supposed to get the lottery pop up once. Are you using an ad blocker or similar browser extension? You may need to whitelist community in order for your actions to be recorded. 

[Moses Thomas]

Hello,

But my browser is not blocking Atlassian community.  Let me check now and see.

Kind regards,

Moses