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Manage your Atlassian Community profile

54 comments

Jaime Capitel _Sngular_
Community Champion
September 1, 2025

@SilkeS 

I'm sorry to bother you again, but I'm having some trouble loading the new information about my profile. It's a bit complex, so here goes the explanation:

  • I have linked my personal account (gmail) to my current corporate account from sngular
  • However, I haven't been able to link my former corporate account at resolution, which was active from 2020 to April 2025. This account was never linked to my personal account, although at some point I decided to just stick with it out of convenience.
  • When I publish articles with my personal account now, my profile states that my organization is resolution, although I have edited my profile both in my personal and my sngular account.
  • In the meantime, I have requested permission to write articles with the Sngular account, but I don't have a lot of activity yet - could you help fast track it? This would solve the problem.

It looks to me like this is old information not being synced from the Atlassian account. Can I raise a ticket for this?

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SilkeS
Community Manager
Community Managers are Atlassian Team members who specifically run and moderate Atlassian communities. Feel free to say hello!
September 19, 2025

Hi @Jaime Capitel _Sngular_ ,

Apologies for the delay in getting back to you! I’ll reach out to the team that handles these tickets to help get this sorted.

Additionally, I’ll connect with the product team to find out how the organization can be changed on the component that appears on article pages. I’ll update you as soon as I have more information.

Thank you for your patience!

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SilkeS
Community Manager
Community Managers are Atlassian Team members who specifically run and moderate Atlassian communities. Feel free to say hello!
September 19, 2025

Quick update @Jaime Capitel _Sngular_ . The product team has identified a bug in the article page component and has already opened an internal ticket to address it. We appreciate your help in improving our platform.

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Jaime Capitel
Community Champion
September 22, 2025

Thank you for staying on top of the comments @SilkeS! Glad I found something helpful for the team.

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