unable to receive invite notifications for repository

[kishor_jadhav1]

Hi Team,
We have an issue where we are not receiving an email notification when an invite is sent to join the workspace or repository.
We are stuck due to the access issue. Request to help us here on Priority.
Thanks

[Arkadiusz Wroblewski]

Hi @kishor_jadhav1 

Please remove the email and URL from your post for privacy. An invite email isn't always sent. If the user is in Workspace settings → User directory, grant permissions and send the repository link. If they aren't listed:

Atlassian Admin: Ensure Bitbucket app access is assigned in Org Admin. For Bitbucket Groups, enable Product Invitations in account preferences, then cancel the pending invite and send a new one.

Ask your mail admin to trace server logs for atlassian.com and allowlist Atlassian IP ranges. If it remains stuck, contact Bitbucket Support to clear backend email suppression.

I flagged this post to get Atlassian attention, because correlating I see some increase this Questions.

Best,

Arek 🤠

[kishor_jadhav1]

Hi @Arkadiusz Wroblewski, before reaching out to the Atlassian support team, we asked our IT team to check the logs and verify whether the Atlassian emails are blocked or not. Nothing is blocked from our end. 
Workspace does not have a user itself. 
Thanks