unable to login bitbucket

[anaveedgul]

I am unable to login to my bit bucket account. It says invalid user name or password. I have my repositories over there. Kindly active my account.

[Mark C]

Hi @anaveedgul

Welcome to the community.

I've refreshed your Bitbucket Cloud account on our end.

Could you try to login or reset your password again?

Regards,
Mark C

[anaveedgul]

Thank you very much for getting in touch with me. I have got access to it. Thank you very much. I need to know one more thing that the Bitbucket.by/login is also a product of atlassian?

[Trudy Claspill]

Hello @anaveedgul 

Welcome to the Atlassian community.

Are you sure you are using the correct username and password? You user name should be an email address.

When was the last time you were able to successfully access Bitbucket? If it has been a very long time then your account may have been deactivated.

[anaveedgul]

The thing is that I have even tried to reset the password but I have not received any link. My credentails are correct. As I mentioned, its been time i had not logged it in, I recevied an email regarding deletion of unused workspace. When I tried to login, i got this issue. It is also possible that my account has been deactivated due to inactivity. Is there any way I can get it back again activated?.

[Trudy Claspill]

As a user community we don't have access to your account information so I have flagged your post to raise it to the attention of Atlassian team members. They should respond within 2 business days.