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[servette]

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[Caroline R]

Hi, @servette, welcome to the community! 

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead.

Once the ticket is resolved, feel free to share the resolution here to help other community members that may have the same issue.

Kind regards,
Caroline

[Tinker Fadoua]

@servette 

Please raise a ticket with Atlassian by clicking here

Best of luck

Fadoua