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i am unable to login prompting to enter two step verification code but i never setup.I

Grandhi Suri Babu
Grandhi Suri Babu
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August 15, 2022

i am unable to login prompting to enter two step verification code but i never setup.
I cannot see repositories created earlier but can pull.
please help

 

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Mateus T
Mateus T
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 19, 2022

Hi @Grandhi Suri Babu, 

Welcome to the Atlassian Community!

Checking your account internally, I can see that you do have your Bitbucket 2SV enabled. In this case, you can request the recovery process for 2SV on the login screen. Once you are prompted for the code, click on *Forgot code?* and then click the *Send recovery email* button.
After 24h, you will receive an e-mail with a one-time-only login link to bypass your 2SV, so you are able to get back into your account and reset your 2SV!

Cheers,

Mateus T

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