can not create workspace

[fish]

try again and again ，is same

[Mark C]

Hi @fish

Welcome to the community.

Could you confirm if the same happens using different browsers (like an incognito window, Firefox)?

Regards,
Mark C

[fish]

i am try fox and edge,the result all the same.

[Mark C]

Hi @fish

When you go to admin.atlassian.com, could you confirm if you can access the organization where you want to create a new workspace?

Regards,
Mark

[fish]

yes,I can access the organization,but not create the workspace.

[Mark C]

Hi @fish

Thanks for that. Could you create a workspace with a different workspace ID and see if it works?

Regards,
Mark C

[fish]

try many time ,and change many name ,but not any work

[Ben]

Hi @fish 

The only method for creating a workspace is by adding Bitbucket Cloud as a product via Atlassian admin rather than this signup wizard - the documentation for this is here:

• https://support.atlassian.com/bitbucket-cloud/docs/create-your-workspace/

If you are not able to add Bitbucket Cloud as a product, it's because your organisation is not migrated to centralized user management (see: here). To resolve this, you'll need to create a new organisation and add Bitbucket Cloud as a product within the new organisation:

• https://admin.atlassian.com/o/create

If you still encounter issues, please let me know - our engineering team will check the logs and see what is happening in the backend.

Cheers!

- Ben (Bitbucket Cloud Support)

[Nikola Perisic]

Welcome @fish 

Have you tried clearing your cache and starting in the incognito mode?

[fish]

tried,but not any work