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accidentally subscribed to the Bitbucket Premium plan instead of standard

Nadeem Ahmad
Nadeem Ahmad
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April 30, 2026

Hi,

I accidentally subscribed to the Bitbucket Premium plan on April 24, 2026. I actually wanted the Standard plan instead.

The payment of $145 was not charged successfully due to insufficient balance on my card, and Atlassian has been retrying the charge multiple times since then.

I have already downgraded my plan by selecting the Standard plan from the billing settings, and my workspace is now correctly showing the Standard plan. However, today Atlassian attempted to charge $145 again (the Premium plan amount), which is incorrect as I am now on the Standard plan.

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Syahrul
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 4, 2026

Hey @Nadeem Ahmad 

Welcome to the community.

Please raise a billing ticket here to get further assistance on this billing issue. One of our billing team members should be able to help you out.

Regards,
Syahrul

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Bitbucket
Bitbucket
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin Site Admin
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AUG Leaders

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