accidentally subscribed to the Bitbucket Premium plan instead of standard

[Nadeem Ahmad]

Hi,

I accidentally subscribed to the Bitbucket Premium plan on April 24, 2026. I actually wanted the Standard plan instead.

The payment of $145 was not charged successfully due to insufficient balance on my card, and Atlassian has been retrying the charge multiple times since then.

I have already downgraded my plan by selecting the Standard plan from the billing settings, and my workspace is now correctly showing the Standard plan. However, today Atlassian attempted to charge $145 again (the Premium plan amount), which is incorrect as I am now on the Standard plan.

[Syahrul]

Hey @Nadeem Ahmad 

Welcome to the community.

Please raise a billing ticket here to get further assistance on this billing issue. One of our billing team members should be able to help you out.

Regards,
Syahrul