access to bitbucket issue

[Jeroen van Mierlo]

Hi, we are trying to invite [REDACTED] to Bitbucket, but he is not getting an invite to Bitbucket even though he is in the waitlist. It also does not show up in this Atlassian Overview on the app. He is not getting any emails, not in his spam. There seems to be a technical issue as we have already tried more than 10 times. Could you look into this please and help me solve this situation? Thanks in advance.

[Ben · Accepted solution]

G'day Jeroen!

I have checked the affected user's email address and can see that the user has disabled product notifications (which includes invitations) - hence why they've not been able to receive these.
To resolve this:

• In order to receive invitations again, the user will need to navigate to their Atlassian account’s email preference center and tick the Product invitations option
• Once complete - an admin will need to navigate to Workspace Settings > User Groups and access all user groups they were invited to, expand Invitations Pending, click Cancel invitation on each group to completely remove it from processing, then click Add Members in the top-right and insert the user's email address to properly resend the invitation

Please let me know how this goes.

NOTE: I have redacted the email address you've shared, as this is a public forum.

Cheers!
- Ben (Bitbucket Cloud Support)

[Alex_Podkanski]

Hi @Ben , I am the affected user in question. I updated my product invitations options so that is all good. However, none of our admins can see a Bitbucker user group in the User Groups where invitations are pending. There is no single bitbucket group visible in the user groups tab. Could you clarify where we can find these settings exactly in bitbucket? 

[Jeroen van Mierlo]

Hi @Ben, could you react to Alex question, please?

[Ben]

Sorry for the delay @Alex_Podkanski @Jeroen van Mierlo 

May I know if your workspace is managed in https://admin.atlassian.com? If you see it listed as a product in your Apps section, this is the case.

If it is not, you should see the user groups in Workspace Settings > Access Management > User Groups.

I'm unable to see this on my end, as I can't see any workspaces tied to either of your accounts.

Cheers!

- Ben (Bitbucket Cloud Support)

[Tomislav Tobijas]

Hi @Jeroen van Mierlo , @Alex_Podkanski, just a quick check - have you managed to sort this out?

[Alex_Podkanski]

@Tomislav Tobijas  unfortunately the provided answers didn't help. We removed and re-added my Atlassian account which fixed the issue.  

[Tomislav Tobijas]

@Alex_Podkanski glad you managed to sort it out. Thanks for sharing what worked!