Workspace setup in progress for more than 3 days

[vovavovk]

Hello,

I created a new Bitbucket Cloud workspace through Atlassian Administration.

Workspace ID: vitryna
Workspace URL: https://bitbucket.org/vitryna/

The following banner has remained visible for more than 3 days:

"Workspace setup in progress. Groups and users may not be fully available for multiple hours. This banner will disappear once the process completes, upon page refresh."

The repository has already been transferred successfully to this workspace.

I also invited two users through Atlassian Administration, but they are still shown as "Invited". I am not sure whether this is related to the incomplete workspace setup.

I have already:
- refreshed the page multiple times;
- signed out and signed in again;
- checked the workspace in another browser;
- confirmed that I am the organization and workspace administrator.

Could an Atlassian team member please check whether the workspace provisioning process is stuck and complete or restart it manually?

Thank you.

[Arkadiusz Wroblewski]

Hello @vovavovk 

I flagged this post for support attention.

Best,

Arek 🤠 

[vovavovk]

Thank you very much!

[vovavovk]

Can someone help me?

[Mark C]

Hi @vovavovk

Welcome to the community.

I checked your workspace and I can see that it is now successfully migrated to unified user management. You can try to refresh your browser's cache/cookies in case the banner is still visible.

Regards,
Mark C

[vovavovk]

Hello!
Thanks for the reply!
But the banner is still visible. I deleted the cache files in the browser, and also opened the page in a new browser, in which I had not previously logged into the account - unfortunately, the banner is still visible...

I am waiting for help.
Best wishes!

[vovavovk]

Also, all three workspace participants are still in the "invited" status. I resented a request to join, after clicking the "accept invitation" button in the email - the Atlassian home page opens, and nothing changes with the participant status... I tried several times.

[vovavovk]

Can someone help me?

[vovavovk]

Hello Mark,

Unfortunately, the issue is still not resolved.

The banner is still visible in:
- a browser with cleared cache and cookies;
- another browser;
- an incognito/private window;
- after signing out and signing in again.

There is also a functional issue, not only a visual banner:

- invited users remain in the “Invited” status;
- after clicking “Accept invitation” in the email, the Atlassian home page opens;
- their status does not change;
- they do not receive normal workspace access.
- Even my personal account, which is the owner and administrator of the workspace, is still shown as “Invited” and has not been fully activated.

Could you please re-check the backend provisioning status for workspace “vitryna” and escalate this to the Bitbucket Cloud support team?

It appears that the migration to unified user management may be marked as completed, but workspace user/group provisioning is still incomplete.

Workspace URL:
https://bitbucket.org/vitryna/

Thank you.

[Syahrul]

Hey @vovavovk 

Could you please confirm whether the “Setting up workspace” banner is still visible?

Regarding the Invited status, this is expected behavior. It indicates that the user has been added to the Bitbucket workspace; it does not mean that the user has no access to the workspace or repositories.

The status will update after the user performs an action in the workspace, such as committing to a repository. If the user can access the workspace and repositories normally, this status can be safely ignored in the meantime.

Please let us know if the banner is still visible or if you encounter any access issues.

Regards,
Syahrul