Workspace setup in progress for endless duration

[Luiz Otávio]

Hello, The Banner "Workspace Setup in progress..." does not disappear in the Bitbucket account.

1. I've already tried clearing the cache;
2. I tried to enter a new browser;

[Theodora Boudale]

Hi Luiz,

I created a support ticket on your behalf and one of my colleagues will help you (we will probably need to involve the development team to get this fixed). You should have received an email with a link to the support ticket, and you can also find the ticket here (after you log in with the email address of your community account):

• https://support.atlassian.com/requests/

Please leave a comment in the support ticket and mention the ID of the workspace that shows the banner. If you are unsure which the ID is:

The URL of a workspace on your browser's address bar will look like this

https://bitbucket.org/workspace-id/workspace/overview/

The part workspace-id is the ID of the workspace.

Please feel free to let me know if you have any questions!

Kind regards,
Theodora

[Luiz Otávio]

@Theodora Boudale workspace-id: <removed_for_privacy>

[Theodora Boudale]

Thank you, Luiz. I see you left a comment with the ID in the ticket as well, one of my colleagues will look into it.

I removed the ID from your reply here for privacy reasons, as this is a public forum (the support ticket I created can be accessed only by you and Atlassian staff).

Kind regards,
Theodora

[Nikola Perisic]

Welcome @Luiz Otávio 

You can refer to this page here: https://community.atlassian.com/t5/Bitbucket-questions/Workspace-setup-in-progress-for-endless-duration/qaq-p/2844209

Bitbucket support team can get this fixed for you.

[Luiz Otávio]

@Nikola Perisic And how do I request that they fix it for me? I thought I would open a ticket here.

[Nikola Perisic]

@Luiz Otávio You can request it here: https://support.atlassian.com/contact/

Choose the Bitbucket for your product.

[Luiz Otávio]

@Nikola Perisic See I can't open a ticket, or am I doing something wrong?

[Nikola Perisic]

@Luiz Otávio I've added the Atlassian tag for higher visibility, the rest is on the support.