Workspace not accessible

[Beulac]

My workspace is not accessible (can't view it) in Bitbucket anymore. It still does exists, because when I try create a new workspace with same name, the system gives an error that it already exists. 

[Ben]

G'day!

We recently changed the way that workspaces are shown (it is now a single workspace view rather than an overview), so you may not be seeing your workspace when you log in.

Try clicking your Avatar in the top-right, then select "All workspaces" and see if your intended workspace shows here - I can see that your account has access to a team workspace :)

Cheers!

- Ben (Bitbucket Cloud Support)

[Beulac]

Thanks. 

The workspace that has disappeared is *********. In the meantime I've created a new workspace *********.

When I select All Workspaces only ********* appear.

[Ben]

Hi @Beulac 

I have edited your reply as this is a public forum and it contains identifying information about a workspace.

I have searched that workspace you mentioned and can see that it does exist, but the email you have logged this community post using differs from the email that is present as a member on that workspace. Notably, the domain name is different.

Unfortunately, as per our security policies concerning the protection of user data - I cannot reveal more information than this as you have not logged this community post using that email address - therefore, we cannot verify ownership.

If you are unsure of what this email address may be, I would suggest reviewing your existing email addresses that you may have access to/used in the past and also checking your git config locally (git config --list command) as this may potentially contain username/email information.

What has likely happened is that you have attempted to log in to your Bitbucket Cloud workspace using what is called an email alias - more details can be found here:

• Email address transferred to a new account 

You will need to login to Bitbucket Cloud using that other email address to access the workspace that you have mentioned.

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)