Workspace invitation emails not being delivered to recipient

[Cristhiam Oblitas]

Description:

I'm trying to invite a collaborator to my Bitbucket workspace, but the invitation email is not reaching them.

Details:

• Workspace name: [tu workspace — complétalo]
• Inviter account email: [tu correo de cuenta de Bitbucket]
• Invitee email: erick.sanchez@ms4m.com
• Invitation sent: approximately [fecha/hora]
• Status in Bitbucket: shows as "1 invitation pending" under Workspace settings → Users

Troubleshooting already done:

• Confirmed the invitee email address is entered correctly (no typos)
• Invitee has checked their Spam/Junk folder — nothing received
• Clicked "Resend invitation" — still not received
• No "copy invite link" option is available in the pending invitation UI, only "Resend invitation" and "Cancel invitation"

Question:
Could you please confirm whether the invitation email was actually sent from your servers to erick.sanchez@ms4m.com, and if so, from which sending domain/IP, so we can ask their IT team to check their mail filters/quarantine? Alternatively, is there any way to generate a direct invitation link that I can send manually, bypassing email delivery?

Thank you for your help.

[Viswanathan Ramachandran]

In product preferences, make sure user has product option enabled to receive the notifications. Try to resend again.