Workspace has disappeared

[pfackler]

I haven't logged in for probably over six months. Today I did, but my workspace is gone. There was nothing under "all workspaces" and I got an error when I tried to use the URL directly (bitbucket.org/pfackler).

How can I regain access to my repositories here?

Thanks for the help.

[Ben · Accepted solution]

Hi @pfackler 

I've gone ahead and re-activated your personal workspace. There are issues at the moment with the self-service recovery method, so support is handling these when needed.

Please check again and let me know how it goes :) 

Cheers!

- Ben (Bitbucket Cloud Support)

[pfackler]

I can see my repositories now. Thank you so much!

[ghulamqadir1994]

Hey @Ben can you also help me in reactivating all my workspaces too. i had same use case on my end too . I had multiple workspaces and i not even remember URL for each. Will you take a look and activate all my workspaces against my account. Here is my username  ghulamqadir1994 . My email address is qghulam400@gmail.com .

[Adam Ehlis]

I've been having the same issue, I don't see an option to reactivate my workspaces.

[abdullah2k]

i've been having the same issue please reactivate my all personal workspaces i posted on forum too.

https://community.atlassian.com/forums/Bitbucket-questions/My-Private-Projects-and-Repo-are-Missing/qaq-p/3230507

@Ben please look into it.

[Tomislav Tobijas]

Hey @pfackler ,

There has been an announcement on that topic here: Bitbucket cleanup of free unused workspaces: what you need to know 

If your workspace contains repositories but hasn’t been logged in over 6 months, or content hasn’t been accessed or updated in over 6 months

• You must login and update your content before January 15, 2026 to keep your workspace.

Can you try raising a ticket on Atlassian Support to see if they can reactivate/recover it? 👀
As per official docs, you should be able to do so until the 15th of May, 2026.

Cheers,
Tobi 

[pfackler]

Tobi,

Thanks for the response.

The announcement page you linked has this in the FAQ:

Where is the “Reactivate workspace” button and when does it appear?

You will only see a “Reactivate workspace” option after January 15, 2026 if your workspace was deactivated . Any actively used workspace will remain active and will never see the “Reactivate workspace” option, since it is not applicable to them.

But I don't have that button.

Also the support link won't let me create a ticket...I'm guessing it's because I have a free account?