Workspace Creation (Jan 2026)

[timothyneill]

Atlassian Support -

I'm trying to create a new workspace for a domain name I have registered for my free Bitbucket account. I already have a personal workspace and an additional workspace for an open-source project.

I have checked the Bitbucket pricing page for limitations on the number of workspaces you are allowed and I don't see anything that would inhibit me from creating a new one:

• https://www.atlassian.com/software/bitbucket/pricing

I have followed the following instructions:

• https://support.atlassian.com/bitbucket-cloud/docs/create-your-workspace/

I am taking the following steps:

• I log in to Bitbucket
• I make sure I am logged in via: https://id.atlassian.com, which redirects me to https://home.atlassian.com
• I navigate to https://admin.atlassian.com, which redirects me to https://admin.atlassian.com/o/create
• I enter the workspace name and then get the following error (see screenshot)

Notes:
In writing this step-by-step, I accidentally created a workspace named "c" as when I clicked enter on the form, it submitted it rather than populated the input with my input suggestion from previous attempts. When I tried to rename this organization, I got an error saying "Unable to rename organization. Try again later." (see screenshot)

I then successfully created a workspace (for the purposes of this explanation: "example") with the domain name minus the period and extension (from the domain: "example.com"). However, I can not change the organization name; I get the same error.

When I now go to: https://admin.atlassian.com, I see both new workspaces, but I don't see my personal or other workspace here (more confusion).

I have looked at the following tickets regarding this matter:

• https://community.atlassian.com/forums/Bitbucket-questions/Can-t-create-a-new-workspace/qaq-p/2870120
• https://community.atlassian.com/forums/Trello-questions/Unable-to-create-new-Workspace/qaq-p/2754175
• https://community.atlassian.com/forums/Trello-questions/How-can-I-create-a-workspace/qaq-p/3083094
• https://community.atlassian.com/forums/Bitbucket-questions/Can-t-create-workspace/qaq-p/2889768
• https://community.atlassian.com/forums/Bitbucket-questions/Trying-to-create-a-new-workspace-gives-an-error/qaq-p/3136411
• https://community.atlassian.com/forums/Bitbucket-questions/How-do-I-create-a-workspace/qaq-p/1970325

It is also worth noting that my other workspace is a domain name with a period. So I assumed this would not be a problem.

Thank you in advance for your help

[Ben]

H timothyneill,

To give some context (as I can see there's some confusion here) - the new process for creating a workspace requires you to create the workspace within an existing JIRA organisation by adding Bitbucket Cloud as a product:

• https://support.atlassian.com/bitbucket-cloud/docs/create-your-workspace/ 

The JIRA organisation acts as a container to store your JIRA site, and all your other product access.

In the first screenshot - you're creating a JIRA organisation, not a workspace. If you check the network tab of your browser - you'll see a 400 error with the following message (as org names cannot have punctuation in them):

• [Organization name cannot contain the following character @,/,:,.]] 

In the second screenshot, you're still modifying an organisation. It's likely you can't choose the name "c" as it's already taken (org names must be unique).

Finally, you won't be able to create an organisation with the name "example.com" for the same reason as mentioned above (org names cannot have punctuation in them).

Please refer to our documentation and add Bitbucket Cloud as a product within your organisation - this creates a new workspace:

1. Go to the following URL: admin.atlassian.com

2. Select your organisation (you should have one created now)

3. Select the Apps tab on the top navigation bar.

4. Select the Add app button.

5. Select Bitbucket from the list of apps.

6. Name your workspace. Workspace ID is auto-created in accordance with your workspace name.

7. Select the Agree and add button to create your workspace in Atlassian Administration and agree to the Atlassian Cloud Terms of Service and Privacy Policy.

Cheers!

- Ben (Bitbucket Cloud Support)

[timothyneill]

Ben - 

Thanks for the response, appreciate your time and help. 

I did accidentally created the organization "c" and then subsequently created my organization without the ".com". I then created the Bitbucket app etc.

Heads up: the validation / error messages don't alert the user to "org names cannot have punctuation in them".  I was getting the error: too many requests (I'm spacing on the HTTP status code).

My follow-up question is: what is going to happen to my other organization in Bitbucket? Will it eventually be managed on the admin.atlassian.com site?

Thanks again, 

Timothy

[Ben]

Hi @timothyneill 

Thank you for bringing that to our attention. I've raised this with our developers on your behalf to improve the error message and make it less confusing, as I agree that it should clearly show why the rename fails :) 

• https://jira.atlassian.com/browse/AX-1834

Any old workspaces that are linked to an organisation will eventually be migrated to Atlassian Admin (unified user management) in the coming months (we do not have an exact ETA unfortunately). For now, org linking is just a prerequisite step to get the workspace ready for this migration - functionally, nothing changes in the product until the migration is complete:

• https://community.atlassian.com/forums/Bitbucket-articles/Calling-on-all-workspace-Admins-Connect-your-Bitbucket-workspace/ba-p/3061134

All newly created workspaces are required to be linked to an organisation and are therefore already managed in Atlassian Admin (unified user management) immediately.

I hope this helps, please let me know if I can provide any further clarifications.

Cheers!

- Ben (Bitbucket Cloud Support)