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Why is there an invisible subscription that can't be deleted?

Hunchmun
July 10, 2026

There's invisible Bitbucket (Cloud Free) subscriptions that can't be deleted and prevent account deletion.

When I go to create a new workspace, I see a random organisation UUID that I cannot access. I assume this is a migration bug that needs to be fixed, since it is preventing account deletion.

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Arkadiusz Wroblewski
Community Champion
July 11, 2026

Hello @Hunchmun 

Sometimes subscription cannot be just cancelled by user and must be deleted from backend.

Reach out to https://www.atlassian.com/company/contact/purchasing-licensing#/ 

Best,

Arek 🤠 

DEPLOYMENT TYPE
CLOUD
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AUG Leaders

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