Why am I unable to create/track issues?

[Alfrey]

Please see the attached screenshots. GAM305 repository has the option to create/track issues (as circled in blue), but GAM495 does not. How can I enable this feature for GAM495?

[Theodora Boudale]

Hi Alfrey and welcome to the community!

Each of these two repositories belongs to a different workspace. We recently changed the workspace creation process, and now workspaces can only be created via https://admin.atlassian.com/ and they need to be linked to an organization. It is no longer possible to create an issue tracker for repositories belonging to such workspaces. This is the case for the workspace the second repo belongs to.

The first repo belongs to an older workspace that is not linked with an Atlassian organization, so it is possible to enable an issue tracker from Repository settings.

You can look into using Jira for the repo in the second screenshot, or you could tranfer the repo to the workspace where the first repo belongs. You will then be able to enable an issue tracker from Repository settings > section FEATURES > Issue tracker. You can find steps on how to transfer a repository on this page:

• https://support.atlassian.com/bitbucket-cloud/docs/transfer-repository-ownership/

Please feel free to reach out if you have any questions.

Kind regards,
Theodora