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Why am I paying $10 per month when my account says it is classified as 5 Users FREE?

John Schenk
John Schenk
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May 20, 2016

I'm getting billed $10/month for Bitbucket. I went it to view my account, and realized could downgrade to Free; however, my account says it's already at the Free level. What gives?

Also, why doesn't the Bitbucket login work for Atlassian? Very frustrating.

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John Schenk
John Schenk
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May 23, 2016

I have Bitbucket Cloud. Support is looking into this. Thanks.

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Felix
Felix
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Atlassian Team members are employees working across the company in a wide variety of roles.
May 22, 2016

Hi @John Schenk, 

are you using Bitbucket Cloud (bitbucket.org) or Bitbucket Server? 

Please note that they are different products and have different pricing schemes. 

Bitbucket Cloud has a 5 user free tier, whereas Bitbucket Server does not. 

For comparison, here's the pricing for Bitbucket Cloud and Bitbucket Server.

If you have further questions or believe your billing is wrong, I recommend you contact the Bitbucket support team, they'll be glad to help you out!

Hope that helps,

Felix Haehnel 

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