We couldn’t log you in

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

I see others with this issue saying the actual issue was the account being frozen due to inactivity. Is that my issue as well?

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Hi @Brad Linger

Welcome to the community.

I've checked your Bitbucket Cloud account and it appears that it was marked as a "Dormant" account due to not logging in to Bitbucket.org for a long period of time.

I went ahead and reactivated your account.

Could you try to log in again?

Regards,
Mark C

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2 votes

@Brad Linger welcome to the Atlassian community

I will escalate to Atlassian support. I am assuming you tried a different browser or even a different computer to make sure that it was not a plugin or browser issue?

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Thank you! Yes Ive tried Chrome, Brave and Safari and on a different computer which all lead to the same error page I posted initially.

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0 votes

Hi @Brad Linger

Taking the message at face value, which web browsers and extensions were you using when you saw that response?

Security and privacy-centric browsers (e.g., Brave), extensions (e.g., uBlock Origin, Privacy Badger, NoScript), or proxies (e.g., Privoxy) might have good reasons for blocking the Referer header.

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I attempted logging in on 3 browsers Chrome, Brave and Safari and a different computer. Im not using any of those extensions or anything comparable. It's the same result every time, a series of redirects followed by landing on the error page

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Like • Jim Knepley - ReleaseTEAM likes this

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We couldn’t log you in

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