We couldn't log you in Bitbucket

[Pablo Bascuñana]

I am trying to recover my Bitbucket account and when I tried to enter the application said to me "we couldn't log you in" as you can see in the image below. I am trying to logged in by cleaning cache, in private mode, in different browsers but I always obtain the same result.

Thanks in advance. Regards,

[Barbara Szczesniak]

@Pablo Bascuñana Are you still experiencing this issue? On the Bitbucket Status page (https://bitbucket.status.atlassian.com/), I see that there was maintenance being done on the 21st. I'm not sure if this would have resulted in the error you experienced.

[Tomislav Tobijas]

Hi @Pablo Bascuñana ,

I'm only aware of this existing 'issue' when it comes to login troubleshooting: BCLOUD-23955: Logging into https://bitbucket.org/account/workspaces without a Bitbucket Cloud account results in an infinite loop and prevents login 

Do you experience the same thing when you try to access this: https://bitbucket.org/account/workspaces/? 👀 

As for contacting support, you can try using this link instead: https://www.atlassian.com/company/contact/purchasing-licensing#/ 
The previous one, as you have discovered, requires having a paid plan in order to raise a ticket.

Cheers,
Tobi

[Prasanna Ravichandran]

Hi,

This is a known Atlassian login issue and usually not a Confluence problem. It’s most often caused by browser settings, extensions, or account status.

Try these quick fixes:

1. Open the page in an Incognito/Private window.

2. Clear browser cache and cookies.

3. Disable ad-blockers, privacy extensions, or VPN.

4. Try a different browser.

5. Make sure cookies and pop-ups are allowed for Atlassian sites.

If it still fails:

6. Your Bitbucket/Atlassian account may be inactive or restricted — contact your org admin or Atlassian support.

Why it happens:
Some browser add-ons block required login data (like the referer header), which causes the “We couldn’t log you in” error. (Atlassian Support)

In short:
This is usually a browser or account issue, not something you need to wait for an update to fix.

[Pablo Bascuñana]

Hi,

I've tried everything you suggested, and nothing works. I'm the account administrator, and it's an old account I haven't accessed in a long time. When I tried to log in now, I ran into this problem. I have tested to do login with another account and I have no problems to enter it...

How do I contact support? I see that I need a paid account to contact them, and the suggested solution doesn't even allow me to submit a ticket.