Verification and password reset emails not arriving for @systextil.com.br domain

[systextilsuporte]

Hello Atlassian Community / Support Team,

We are experiencing an issue where verification and password reset emails sent to our custom domain (@systextil.com.br) are not being received.

Details of the issue:

• Affected Accounts: infra@systextil.com.br and jeferson.p@systextil.com.br

• Symptom: Verification codes and reset links are not arriving in our inboxes or spam folders.

• Previous behavior: We received an initial verification code once in the past, but it failed validation during entry. Since then, no further emails from Atlassian have arrived.

• Testing completed: Our mail server receives external emails normally from other domains (such as Gmail, client domains, etc.). Message trace on our side shows no incoming SMTP connections from Atlassian's mail servers for these recent requests.

Requested Action: Could an admin or support agent please check if our email addresses (infra@systextil.com.br and jeferson.p@systextil.com.br) or the whole @systextil.com.br domain have been placed on Atlassian's internal suppression list / bounce list due to a previous delivery failure, and remove them?

Thank you!