User unable to receive email invitations

[Jad Sanaknaki]

There's a new user that I would like to add to a team space  . However, this time the new user hasn't received anything. I tried to resend in user management tab for several times, and he carefully checked all the mail boxes, there's no invitation mail.

[Syahrul · Accepted solution]

Hi Jad,

Welcome to the community!

I would require the user's email address to investigate, and since this is Public, I'll raise a Support ticket on behalf of you to avoid sharing the user's email address publicly.

You can view the ticket in our Support portal here.

Cheers,
Syahrul