User not receiving invite

[jjordan1]

We have a user not receiving invites, we have done everything on our side and tested other accounts, is there some log some where that might tell us more.

[Nikola Perisic · Accepted solution]

Welcome @jjordan1 

This is because the email has been added to the supression list from Atlassian's side. You need to create a support ticket here

[jjordan1]

thanks

[jjordan1 · Accepted solution]

Turned out that they had an account before and it was this. 

Welcome to the Bitbucket Cloud community :)

I've checked each one of those users who are having issues receiving email invitations, and all of them are unsubscribed from email notifications for invitations - hence why they've not received these.

To resolve this:

· In order to receive invitations again, the user will need to navigate to their Atlassian account’s email preference center and tick the Product invitations option to subscribe to this notification type

· Once complete - an admin will need to navigate to Workspace Settings > User Groups and access each user group they were invited to

· Inside those groups, they'll need to expand Invitations Pending, click Cancel invitation to completely remove it from processing for all groups

· Once this is done, they'll need to re-invite the user by clicking Add Members in the top-right and insert the user's email address to properly resend the invitation

If you're having issues, please raise a support ticket (as you are a member of a Premium paid workspace) as sharing personally identifiable information about users is not recommended given that Community is a public forum:

· https://support.atlassian.com/contact

If you have issues raising a ticket, please let me know your time zone so that I may raise one on your behalf with the team who operates within your working hours.

Cheers!
- Ben (Bitbucket Cloud Support)