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User not receiving Bitbucket repository invitation email

Anton Omelchenko
Anton Omelchenko
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May 11, 2026

We invited a user (REDACTED) to a repository.
The invitation shows as pending on our end, but the user never receives
the email. We tried resending multiple times. The user cannot create
a Bitbucket account because the invitation email never arrives.
This issue affects only this one user. Other invitations work fine.

Could this email address be on a suppression list on Atlassian's side?

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Mark C
Mark C
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 13, 2026

Hi @Anton Omelchenko

Welcome to the community.

Could you please ask the user to subscribe to Atlassian product notifications? It seems that it is unsubscribed.

The user can follow the steps mentioned here: Troubleshooting: Not Receiving Bitbucket Cloud Workspace Invitations

Regards,
Mark C

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