User not receiving Bitbucket repository invitation email

[Anton Omelchenko]

We invited a user (REDACTED) to a repository.
The invitation shows as pending on our end, but the user never receives
the email. We tried resending multiple times. The user cannot create
a Bitbucket account because the invitation email never arrives.
This issue affects only this one user. Other invitations work fine.

Could this email address be on a suppression list on Atlassian's side?

[Mark C]

Hi @Anton Omelchenko

Welcome to the community.

Could you please ask the user to subscribe to Atlassian product notifications? It seems that it is unsubscribed.

The user can follow the steps mentioned here: Troubleshooting: Not Receiving Bitbucket Cloud Workspace Invitations

Regards,
Mark C