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User not receiving Bitbucket repository invitation email

Anton Omelchenko
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May 11, 2026

We invited a user (olga.selivanova@sprinterra.com) to a repository.
The invitation shows as pending on our end, but the user never receives
the email. We tried resending multiple times. The user cannot create
a Bitbucket account because the invitation email never arrives.
This issue affects only this one user. Other invitations work fine.

Could this email address be on a suppression list on Atlassian's side?

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