User has lost 2FA, not recieving emails or recovery codes

[Avinash Achari]

Hello! A user in my company is having issues with logging into his BitBucket account, seems like his 2FA authenticator is not working. He has tried to recover his account through email, but is not receiving anything.  How can I ensure he gets the email so he can continue with his recovery process?

[Ben]

Hi @Avinash Achari 

I've raised a support ticket on your behalf, as you have access to a Premium workspace and are therefore entitled to Premium support from our staff.

Please check your email for further correspondence.

Cheers!

- Ben (Bitbucket Cloud Support)