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User d'ont reveice it's invitation

Sys Admin
Sys Admin
November 26, 2020

Hello,

I am trying to invite a user and she is not receiving the invitation's email.

It is an internal user so I checked on our Exchange mail flow server and we didn't receive any email for her.

Could you please assit us?

Thank you

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 26, 2020

Hello @Sys Admin,

Welcome to Atlassian Community!

Checking your domain on our tools, I found a bounce related to an email that I believe belongs to the user you mentioned:

550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient cxxxxxe@txxxxxxxxd.com not found by SMTP address lookup

I removed this bounce and the notification should work now.

Please, invite the user again and let us know how it goes.

Regards,
Angélica

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Sys Admin
Sys Admin
November 30, 2020

Hello,

Unfortunately, it does not work.

Her first name is Sophie.

I tried to send another invitation, she still not receive it.

Thank you in advance for you answer.

Regards,

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 30, 2020

Thank you for the information, @Sys Admin.

I was able to find bounces for three different addresses with "Sophie" and I removed these bounces:

550: 550 5.4.1 ...@... Recipient address rejected: Access denied [BN3NAM01FT029.eop-nam01.prod.protection.outlook.com]

550: 550 5.4.1 ...@... Recipient address rejected: Access denied [BY2NAM01FT044.eop-nam01.prod.protection.outlook.com]

550: 550 5.4.1 Recipient address rejected: Access denied [SN1NAM01FT006.eop-nam01.prod.protection.outlook.com]

Please, invite her again and let us know if it works.

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Sys Admin
Sys Admin
December 1, 2020

It is working ! Thank you so much ! 

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