User Directories Between BitBucket and JIRA Users

[Rogier The]

JIRA accounts are having problems connecting to BitBucket .

Set up:

BitBucket - Internal Directory

JIRA - User Directory

Error Message:

"User could not be added to the stash-users group. Verify they are not from a read-only directory or consult the logs for more information on the error."

[Caterina Curti · Accepted solution]

Hi @Rogier The,

When using a "JIRA - User directory", the users are read-only and their groups cannot be changed in Bitbucket Server.

To change which group a user belongs to, please update the user in Jira directly and synchronize the directory to propagate the change.

In the Connecting Bitbucket Server to Jira for user management, you'll find the following statement:

Bitbucket Server provides a "read-only" connection to Jira Software for user management. This means that users and groups, fetched from Jira Software, can only be modified or updated in that Jira Software server, rather than in Bitbucket Server.

Let us know!

Thanks, Caterina - Atlassian 

[Rogier The]

Thanks Caterina, very helpful!

[Ana Retamal · Accepted solution]

Hi Rogier! This seems to be related to the issue we documented in the article Error you cannot add user xxxx to group xxxxxx the user's directory is read only.

Have you followed those instructions already? 

If you still need help, can you give us more information about your environment, such as Jira version, Bitbucket version, etc?

Best regards,

Ana

[Rogier The]

Thanks Ana! Much appreciated.