Urgent request to recover legacy Bitbucket Issues data after August 20 sunset

[Andrew Konovalenko]

Hello Atlassian Support,

I am the administrator of a Bitbucket Cloud workspace and I urgently need assistance recovering historical data from the legacy Bitbucket Issue Tracker.

We had important project information stored in Issues, including issue descriptions, comments, discussions, and other project-related data.

We were not aware that access to this data would become unavailable after the Bitbucket Issues sunset on August 20, 2026, and unfortunately we did not export the Issues to a ZIP file before the deadline.

The information stored there is important to our business and ongoing development.

Could you please check whether the legacy Issues data for our workspace/repository still exists in any form, including backups, retained backend data, snapshots, or internal storage, and whether Atlassian can provide us with an export or temporarily restore access so that we can retrieve it?

[tshatrov]

I have the same issue. I have never been notified about the deletion of this feature and have lost hundreds of TODO items. The repository is tshatrov/ichiran-web.

[Ben]

Hi @Andrew Konovalenko @upanie 

Please confirm your timezones, and we can raise a support ticket on your behalf with the team who operates in your region.

Cheers!

- Ben (Bitbucket Cloud Support)

[upanie]

Done.

[Arkadiusz Wroblewski]

Hello and welcome to Atlassian Community @Andrew Konovalenko 

I requested assistance. That's beyond something that we as Community members can answer.

Best,

Arek 🤠 

[upanie]

I faced the same problem. How do I open a support request? I was trying to that but first I had to fight with AI bot which isn't really helpful :) Then after answering a few question the page directed me here. So fay I haven't seen any way to submit a ticket.

Dzięki z góry Arek :)

[Arkadiusz Wroblewski]

@upanie 

Probably Atlassian support engineer which will answer here, will also see your comment