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Upgraded Needed???

Deleted user
August 6, 2019

On Bitbubket, I'm using the free plan and I've added three developers into my repo. I should be allowed a maximum of five users, so myself and three others equals to four users.

However, my fourth developer cannot access my account, when he tries to access my repo to accept the invite, it shows an error message, something to the equivalent of I've "reached my limit and need to upgrade my account".  

 

2 Questions....

 

1. What limit?  I thought I could add 5 people, the 4th can't even get in!

2. If I have to pay, why is there no option to pay or upgrade?  When I go to this page: https://bitbucket.org/product/pricing and click on any of the buttons, it just redirects me back to my Bitbucket dashboard page.  #InfiniteLoop

 

I wonder if this is just another case of bait 'n switch.

1 answer

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Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 8, 2019

Hi Ash,

I've checked your Bitbucket Cloud account and I could see you already have 5 users. You can see that by navigating to the menu Bitbucket settings > Users on plan. If you still see only 3 users, could you send us a screenshot?

Best regards,

Ana

Deleted user
August 8, 2019

You guys had a technical problem that your colleagues have already addressed, before your saw this message.  

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