Upgrade to 6.5.1 failed to install service on Windows Server 2012 R2

[Enrique Martínez]

The ElasticSearch is running but Bitbucket isn't, after the upgrade.

The access to the server is restricted to inside campus, sorry.

Here is the log:

[2019-08-09 10:19:39] [info] [ 4572] Commons Daemon procrun (1.0.15.0 64-bit) started
[2019-08-09 10:19:39] [info] [ 4572] Service AtlassianBitbucket name Atlassian Bitbucket AtlassianBitbucket
[2019-08-09 10:19:39] [error] [ 4572] The specified service has been marked for deletion.
[2019-08-09 10:19:39] [error] [ 4572] Failed installing 'AtlassianBitbucket' service
[2019-08-09 10:19:39] [error] [ 4572] The specified service has been marked for deletion.
[2019-08-09 10:19:39] [error] [ 4572] Commons Daemon procrun failed with exit value: 8 (Failed to install service)
[2019-08-09 10:19:39] [error] [ 4572] The specified service has been marked for deletion.

Regards,

Enrique Martínez.

[Enrique Martínez]

The installation was completed successfully, actually this was a version upgrade.

Everything is according to supported platforms, maybe MySql, because it's version 5.7.

It was running as a Windows service. After se setup wizard finished ElasticSearch was working, but no service installed for BitBucket.

Thank you Ana!

[Enrique Martínez]

I've renamed the application directory (C:\Atlassian\Bitbucket\6.5.1) and installed again. The server responded, but not as a service.

I'm suspecting Kaspersky is interfering with the installation as a service. I'll try the upgrade again.

[Enrique Martínez]

Last try was better, but can't start ElasticSearch. This is the message:

Looking into the logs for more detail.

[Ana Retamal]

Hi Enrique, 

We'll need more info to understand why you got to this situation. Can you answer the following?:

1. Did you get the error when the installation completed? Or did you get that error message during the process?
2. Can you confirm everything is okay according to the Supported platforms?
3. Can you also check you're following all the steps as per Install Bitbucket Server on Windows?  Or are you trying to run Bitbucket Server as a Windows service?

Let us know!

Ana