Unable to see other users' branches when creating Pull Requests

[Rachna Bhavsar]

I am experiencing an issue in our Bitbucket Cloud repository. Occasionally, when creating a Pull Request, I cannot see other users' branches in the branch dropdown, even though the branches exist.

At the same time, Bitbucket displays the message: "The repository is currently being indexed. Please try again later."

Could this indexing issue be causing the missing branches? Is there a way to refresh or resolve the repository indexing?

[Gabriela - LeanZero]

Hi @Rachna Bhavsar, yes, those two go together. Atlassian's KB for commits and branches not rendering lists internal database and indexing problems as one of the causes, and the remedy there isn't self-serve. Bitbucket Cloud Support run garbage collection on the repo, which rebuilds the internal databases and indexes. No reindex button on your side.

Check the repo's branch and tag count before you raise it. That same page puts the guidance at under 1,500 branches and tags combined, and says Bitbucket Cloud can't guarantee reliable performance above that.

Issues viewing repository commits and branches